Privacy Policy

1. Information We Collect

We collect information you voluntarily provide to us when you:

• Submit a quote request or contact form
• Call or email us directly
• Subscribe to any communications from us

The types of personal information we may collect include:

• Full name
• Email address
• Phone number
• Property address or general location within Tampa Bay
• Project details you share with us (sauna type, space dimensions, preferences)

We also automatically collect certain technical information when you visit our website, including your IP address, browser type, pages visited, and time spent on the site. This data is collected through standard server logs and third-party analytics tools.

2. How We Use Your Information

We use the information we collect solely to operate our business and serve you. Specifically, we use it to:

• Respond to your quote requests and inquiries
• Schedule consultations, site visits, and installations
• Send project updates and follow-up communications related to your project
• Improve our website and services based on usage patterns
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information with trusted third parties only in the following circumstances:

• Service providers: We use platforms such as GoHighLevel (CRM and scheduling) to manage customer communications. These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Note that disabling cookies may affect certain features of our website.

We may use the following types of cookies:

• Essential cookies: Required for the website to function properly.
• Analytics cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing cookies: Used to track the effectiveness of advertising campaigns (e.g., Google Ads, Meta Pixel).

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you have not engaged with us in a project or inquiry, we may retain contact information for up to 3 years for business continuity purposes. You may request deletion of your data at any time (see Section 8).

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using industry-standard practices.

7. Third-Party Links

Our website may contain links to third-party websites (such as supplier sites or review platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected] or call us at (813) 513-9451. We will respond to your request within 30 days.

9. Children's Privacy

Our website and services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Phone: (813) 513-9451
• Service Area: Tampa Bay, Florida